Payment&Refund Policy

Definitions

  1. By “you” we mean a parent or legal guardian of a student attending classes available on the Service.
  2. By “unused class” we mean a paid class that is not scheduled by the student.
  3. By “missed class” (or “NO SHOW”) we mean a scheduled class that was missed by the student.

General Payment Rules

  1. All the payments on the Service are made in U.S. Dollars. Your bank converts your local currency to U.S. Dollars automatically upon payment and may take the commission for this conversion or some extra fees for the transaction.
  2. At the moment, our payment processor is Stripe, but it is possible that we will engage other payment processors for your convenience.
  3. There are no recurring payments on the Service. You have to purchase the packages manually if you want to add classes to the balance.
  4. No services are available without payment, except for trial class that is provided for free. You may be withdrawn from any program available on the Website if all due payments are not paid by you in accordance with the conditions of programs you use on the Website.
  5. We may provide, modify, or terminate discounts, special offer purchases and promotions to the Users according to the conditions determined and introduced solely by us.

General Refund Rules

  1. We issue refunds only in accordance with this Policy.
  2. If you have violated our Terms of Service in any manner, we have a right to decline your refund requests.
  3. We do not issue refunds automatically. Refunds are provided only upon your request.

Unused Classes

  1. A refund may be provided for the unused classes that were paid for in accordance with conditions of the chosen package. If however, a student attended 50% or more of the classes purchased in accordance with conditions of the chosen package, you may not receive a refund for the remaining unused classes.
    E.g., if a student attended 3 classes out of 8 classes included in the package, you may receive a refund for the remaining 5 classes. If however, a student attended 4 or more classes out of 8, you may not receive a refund for the remaining amount of classes.
  2. If there are unused classes on your balance during 90 (ninety) calendar days after the last used classes in the purchased package and if during this period at least one class from this package is not used, such unused classes are deemed to be used. We do not provide any refund for such unused classes. In this case, your balance is deducted with the amount of unused classes from the respective package.

Cancelled Programs

  1. If we cancel or terminate an entire program of classes available at the Website for any reason at our own discretion, we provide the respective refund for the purchased packages with such program excluding fees that are non-refundable in accordance with this Policy.

Rescheduling & Delays

  1. The class may be rescheduled without any refund if you give us a prior written notice no less than 24 hours before the scheduled class.
  2. If the student is late for a class, the time of lateness shall be deducted from the 60 minute time allocated for the class without any refund.
  3. If the student has not joined the class within 10 minutes of the scheduled start time, the class may be canceled without any refund. A missed class shall be treated as fully chargeable. No refunds, replacements or any other returns shall be provided for a missed class without regard to the reason the student has not attended a class.

Amount of Refund

  1. Upon the request of the User, we may consider providing full or partial refund. The cost to be refunded shall be determined based on the number of classes on the balance. We shall also take into account any proportional discounts and reductions in the cost of classes resulting from bonus programs which have been used by him/her at the last payment when calculating the cost of the used classes to be deducted.

Terms of Refund

  1. If we decide to provide you with refund, it may take no less than 5 (five) business days to receive it. We provide refund in the same way as your original payment had been sent to us. We may request any additional information from you, as may be required, to process the refund.