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• Chegg Reviews 2025: Is It the Right Choice?

Chegg Reviews 2025: Is It the Right Choice?

Parents often ask me about Chegg, whether it is helpful, safe, legit, or — on the contrary — another simple way for kids to get confused on test day. After teaching and coaching students for years through online resources, I decided to summarize Chegg reviews and write this article specifying what Chegg does well, where it falls short, and when it’s appropriate for learning.

Key points

• Range of features: 8/10. Chegg receives this solid ranking for ongoing homework assistance and reliability in stress relief. 
• Learning approach: 6/10. While not bad in essence, the site is commonly misused, which results in poor Trustpilot scores, along with potential study issues.
• User interface and experience: 9/10. A simple layout will take you right where you need in the shortest time, and without hassle.
• Effectiveness: 4/10. The platform’s current reliance on AI isn’t the best trend. Many users report receiving wrong answers and poor customer service.
• Customer support: 2/10. Helpline is overall the most criticized part of Chegg.
• Pricing model: 7/10. The monthly Chegg subscription cost is reasonable enough, but it can be hard to cancel.

Math & reading from 1st to 9th grade

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⭐️ Based on my research, I can now say that Chegg can be used as a reference tool, but shouldn’t be relied upon solely for learning. Many parents ask me, “Is Chegg worth it?” Well, it will provide a lot of support if students use it to validate their thought processes. However, if they just copy the provided answers, the benefit is doubtful. So, 6/10 from me — everything depends on you.

Chegg homework help reviews: How does the platform work?

Chegg works by providing step-by-step explanations, renting textbooks, and supporting students with tricky assignments. It’s a mix of homework support, study tools, and optional tutoring that many learners use when they’re stuck or want extra guidance.

If a family asks me how I characterize Chegg, I always highlight that it is an online service made up of several parts:

• A large library of step-by-step textbook solutions and expert Q&As.
• Extra features such as practice questions, explanations, and some artificial intelligence tools that aim to “explain like a tutor.”
• Live tutoring opportunities (availability by subject and time).
• A business of textbook rentals and student perk access.
• Help with writing, plagiarism, grammar, citations, etc.

💡So, is Chegg good and worth it? This article will provide you with a comprehensive answer, as based on my sincere evaluation and user feedback I managed to collect on Reddit, Trustpilot, and other relevant platforms. Let’s dive deeper and discover what features it can offer 👇

What are the pros and cons of Chegg?

The main pros of Chegg include round-the-clock homework support, a variety of study resources, and textbook rentals. On the other hand, Chegg has a number of cons, such as academic misuse, device limits, and sometimes unhelpful customer service.

Ultimately, with this platform, everything depends on how responsible you are. So, here are some of its main features to reveal its true value.

Chegg tutoring reviews: Benefits

• Step-by-step homework explanations
• Large library of textbook solutions
• Time-saver & stress-reliever for heavy homework loads

Step-by-step homework explanations

The best thing about Chegg is that it’s always there when a child needs help on a challenging homeschool assignment. But of providing the answer, it also explains the pattern behind it — all in “plain language.” Here’s one of the accurate Chegg reviews to verify this:

I would rate this aspect an 8 out of 10. While Chegg’s help is irreplaceable for some students, you should still take note of these two concerns: everything depends on whether you use the site responsibly, and some of the solutions can be AI-generated, so of doubtful quality. Minus two points on these.

Large library of textbook solutions for extra practice

In some cases, Chegg textbooks can be better sources of theory and practice than actual school lessons. That’s why many students use them to study for their exams, rather than merely copying their homework assignments. Some inspired students gladly share Chegg tutors review impressions.

I’d rate it 8/10. The feature is good, but Chegg needs to ensure its textbook solutions reflect the latest edition.

Time-saver & stress-reliever for heavy homework loads

Chegg saves a lot of time — that’s the fact. Many students report that stress accounts for a large portion of their grade, and they use Chegg primarily to ensure their answers are accurate. 

8/10; Chegg does help with late-night stress, which is important. However, that’s also why many students misuse the platform, treating it as just an easy way to complete their homework.

Chegg reviews complaints

• Recurring charges and cancellation problems
• Wrong answers and low-quality solutions
• Academic integrity and “cheating trap” risk

Recurring charges and cancellation problems

Billing problems are among the fiercest complaints about Chegg. Trustpilot reviews indicate that users were charged for their subscriptions long after canceling (some months and/or years later).

At this point, I’d like to introduce you to Brighterly — another homework help website known for its transparency and clear pricing, charged on a predetermined plan basis. This model makes it easy for parents to pause or stop a subscription, so charges are better controlled and predictable.

Wrong answers and low-quality solutions

In the Chegg homework helper reviews, users commonly warn that in many cases, the so-called expert solutions are either incorrect or very weak. That’s why their blind usage should be limited. Always use critical thinking and ongoing analysis when referring to this service.

By contrast, Brighterly operates differently: during 1:1 sessions, a teacher works closely with a child, encouraging them to ask questions and seek clarification when they stumble. In the long run, such an approach ensures better retention and faster progress in a specific subject. Here’s just one review to verify this:

Academic integrity and “cheating trap” risk

To my disappointment, I found numeric Chegg tutoring reviews confirming that students were flagged for academic misconduct, received grade penalties, or even faced hearings after being accused of cheating. What first seems like harmless homework help turns into academic misuse — the issue none of us would like to face.

Returning to the Brighterly math and reading platform, what kids get here is a comprehensive grasp of topics that allows them to solve problems independently, thus avoiding consequences to their grades or reputation, while also making better academic progress.

Now you have a comprehensive Chegg study review that clarifies the strengths and weaknesses of this platform. However, there’s much more to explore. Read on to find out if this service can prove effective in your case.

Chegg reviews from students and parents: How good is the approach?

After analyzing numeric Chegg.com reviews, I was able to outline some patterns:

• Many college students praise the huge library of worked examples and solutions.
• Others complain that they “did the homework” but still failed the exams.
• Parents worry about over-reliance on step-by-step answers and about billing issues.

Based on this, I can conclude that positive Chegg reviews mostly come from learners with strong study skills who use Chegg’s solutions as a resource for reference in their studies. Such learners usually don’t blindly rely on solutions offered — that’s the clue.

By contrast, negative experiences commonly come from those who copy and paste without really processing the method. That means students literally don’t read the provided material or fully understand the information before using the solution.

⭐️ The score from me is 6 out of 10.

While Chegg isn’t bad overall (especially given its wide selection of features beyond solved tasks), some students misuse it.

How does Chegg work: Interface & functions

I couldn’t find any major complaints about the Chegg interface or navigation. Based on my testing, the website is quite smooth and pleasant to use. The info they provide on their service pages is also satisfying, clearly stating what users can expect. 

⭐️ My score: 9/10

The interface is fluid and airy. While it can seem too minimalistic, the simple layout still retains its strong point. After all, you don’t want to spend too much time searching for what you need, right?

Chegg review: Learning effectiveness

By now, we’ve already dug a lot into Chegg’s automated homework help and book rental services. However, this platform also offers live tutoring, which I want to explore in more detail in this section. Eventually, when I scan Chegg tutors reviews, I see a familiar pattern:

• Some learners find a brilliant tutor who explains clearly and checks the kids’ understanding.
• Others feel the session is rushed or not aligned with their syllabus.

Here’s one of the Chegg tutor reviews you can rely on:

When we discuss Chegg’s effectiveness, the view wouldn’t be complete without the site’s reliance on AI. And it’s what’s worth a separate section.

Chegg review of AI tools

Talking about official features, Chegg offers a supplementary AI-assisted explainer. Indeed, AI can be a much better starting draft for an explanation. However, it sometimes hallucinates or skips over difficult steps, as shown by this Trustpilot feedback.

What drew my attention, though, is the major complaint across Chegg reviews specifying that ALL processes on this platform are now largely AI-powered. That’s why users can receive faulty solutions or even wait hours for customer help. Check out this feedback for clarification:

Heavy reliance on AI, misuse of ready-made answers, and lack of clarifications — all these features make me doubt the effectiveness of Chegg. In some cases, the platform even fails to provide correct, ready-made solutions, which is a major con, given that it’s exactly what most users seek on the website.

Chegg customer support reviews

Now, we approach the topic covered in almost any Chegg review. It’s their customer service, which has received an immense amount of criticism due to the following issue:

• Common cancellation issues and the helpline’s ineffectiveness in solving them.
• Confusion about pricing and ongoing charges, even after cancellation.
• Frustration in trying to contact a real person when something goes wrong.

Those annoyances fuel many Chegg reviews complaints, like this one:

Unfortunately, customer service complaints aren’t limited only to financial issues. If learning-related problems emerge, the reliability of their helpline is still doubtful:

What I also have to add from my personal experience is that I wanted to put Chegg’s helpline to the test before giving my final ranking, but it was the message I received:

⭐️ 2/10 on the helpline effectiveness.

Unfortunately, I found little to no positive Chegg study reviews about the helpline. Plus, my experience with it was also disappointing.

How much is Chegg: Is the value worth the money?

The most accurate answer is — it depends. Chegg’s fixed pricing seems reasonable overall if you need homework help on a regular basis. However, textbook prices can go sky-high, so you should estimate if those expenses fit your budget.

How much is Chegg per month?

Chegg prices per month can be either $15.95 or $19.95, depending on the plan you choose.

• The Chegg Study cost is $15.95/month for access to step-by-step solutions and a fixed number of questions. 
• If you need additional support, such as math solvers, writing help, or plagiarism and grammar checks, your best option might be the Chegg Study Pack, which is $19.95. 

However, I should also warn you that Chegg may charge you much more if you opt for their extra services, like textbook rental:

Does Chegg have a free trial?

No, Chegg doesn’t mention any standard free trial in 2025, but you may get relevant offers sometimes on deals. In fact, a textbook rental sometimes comes with a “4-week Chegg Study trial”, and rarely you may come across an offer for a “7-day trial” for new accounts. 

If you’re wondering, “Is Chegg free?” the honest answer is: fully unlocked features typically are not. Still, if you manage to grab one, treat it as a chance to test whether your child actually uses the platform and benefits from it (and don’t forget to cancel it on time).

⭐️ 7/10.

The price can be reasonable if you need regular homework help. This especially concerns the Chegg Study Pack, which also includes a range of extra features.

Is Chegg good enough compared to alternatives on the market?

	Chegg	Brighterly	Khan Academy	Kumon
Trustpilot rating	2.1/5	4.4	3.4/5	4.1/5
Best for	College & advanced high-school students who need step-by-step homework solutions	Grades 1–9 who prioritize personalized 1:1 tutoring	Independent K-12 learners comfortable with self-paced videos	K-12 kids whose families want paper-based drill and strict routines
Focus	Homework solutions, textbook Q&A, study tools	1:1 math and reading tutors, live lessons, practice	Video lessons and practice across many school subjects	Incremental worksheets aimed primarily for independent work
Standout feature	Huge solution library; quick access to worked examples	Live lessons + free resources, like worksheets, tests, and theoretical explanations	Free, high-quality video explanations and exercises	Long-term worksheet programs
Personalization	Low–medium (depends on how students use it)	High (lessons tailored to each child)	Low (mainly self-paced)	Medium (standardized but leveled worksheets)
Student pays	$15.95–$19.95/month or individual prices for book rental	Depending on the course duration, $17.3-$20.7/lesson, when you book 3+ lessons/week	Free	Estimated individually, usually $150–$200 per subject per month

What can you conclude from the above Chegg tutors review is that this site is quite cost-effective when it comes to getting homework answers. However, if you’re searching for more in-depth explanations targeting exact weak areas of your kid, you’d better pay attention to alternative platforms like Brighterly or Kumon.

Chegg reviews Reddit: What actual users say

As we approach the final verdict on whether Chegg is worth it, I’d like to share a bit more of Chegg reviews on Reddit and Trustpilot to give you a clearer picture.

Key Points: Chegg proves to be a good homework help company for those who don’t copy the answers blindly, as highlighted by those who got stuck with their tasks and need immediate guidance.

However, that’s also the service’s weakness, tempting students to abuse the platform by grabbing answers without going into detail. Customer support also needs to be considered here, and book rentals can get quite costly.

What users like most about Chegg?

• Quick help
• Pleasant communication with tutors
• Good for university

“Great responses and quick turnaround time. Glad I have it to confirm my thinking on a problem.” – Trustpilot review

“Really helped my daughter understand financial accounting.” — Trustpilot review

Complaints about Chegg

• Ongoing charges even after cancellation
• Unreliable customer support
• Account blocks

“Chegg.com started charging me monthly again I although I stopped using their service months ago.” — Trustpilot review

“They pushed a ridiculous update and removed textbook solutions entirely. Previously, I could look up my textbook, and if available, get all the answers to the exercises in order, chapterwise.” — Trustpilot review

Is Chegg worth it? Who benefits most in 2025

So, my final ranking for Chegg is as follows:

• Range of features: 8/10
• Learning approach: 6/10
• User interface and experience: 9/10
• Effectiveness: 4/10
• Customer support: 2/10
• Pricing model: 7/10

Making it the final of solid 6 for me.

While not necessarily bad, Chegg has earned mixed user reviews and a 2.1 Trustpilot score, which is also reflected in my ranking.

Taking all this into account, I’d advise choosing this service if:

✅ You’re seeking homework answers 

✅ Are ready to work on the explanations they provide and use logical thinking

✅ Already have some level of knowledge on your subject

However, you’d better seek elsewhere:

❌ If you want to work with a tutor

❌ Look to excel academically, not just get good grades

❌ Want a personalized approach

Chegg alternatives: Best choice

Parents often ask, “What is the best alternative to Chegg?” The answer will, of course, depend on your child’s age and needs, but in most cases, I recommend Brighterly — the 1-9 platform which specializes in tailored, 1:1 lessons. As opposed to Chegg, it offers the following:

✅ Lessons targeted on understanding, not just getting a solution

✅ Support from a tutor

✅ Learning through interactivity

Let’s take a closer look at some of its top features, so that you can make your prudent decision. 👇

Tutor-guided lessons held one-on-one

The Brighterly math and reading platform aims to foster an atmosphere of understanding and trust, where kids can express their thoughts and expectations fluently. 1:1 format is ideal for this — it’s just a kid and their teacher.

Then, while learning, math and reading tutors work closely with your kid to understand their expectations and learning style. The result? An adjusted curriculum aimed to fill in all the knowledge gaps and teach your kid to solve any of their homework tasks independently. Sounds by far more productive than what’s specified in Chegg math help reviews.

Schedules aligned with the US state standards

Any lesson conducted by Brighterly closely aligns with educational standards across the US. That’s why your kid will follow academic requirements according to their grade level and complete only those assignments that can add to their school progress.

A wealth of free resources

Brighterly is notable for its rich library of educational content, including:

• Theoretical knowledge base covering the main math topics for grades 1-9.
• Practice with printable math worksheets and reading worksheets for kids, so they can keep making progress without extra screen time.
• Math and reading tests aimed to verify how well your kid is doing according to their grade.

Conclusion: Choose Brighterly to improve academic performance

So, is Chegg legit? Yes, it can help you handle simple homework help or offer more advanced features for those who are ready to use it responsibly. Yet, this site still remains more of a question-and-answer platform where users come when they need specific help. If that’s the case, Chegg is good to try. 

Otherwise, shifting to more comprehensive platforms like Brighterly can be your better choice. Here, you not only get problem solutions, but also learn to understand materials and so address tasks independently. All in all, this platform offers the following benefits:

• 1:1 comfy setting
• Aligning with the US educational standards
• Affordable pricing
• Lots of self-study resources

Ready to try? Book free lesson and test how things work here!