How can we help?

To start learning with Brighterly, we first need to understand your child’s needs and current level. Take our quick quiz to discover the perfect learning solution based on your child’s needs. Start today!

After your first lesson, you’ll be automatically redirected to our plans page, where you can choose the option that best fits your child’s needs based on the teacher’s recommendation. Also, a parent advisor can reach out to help you select the right plan and share detailed feedback from the lesson.

You need to choose Brighterly because it offers personalized 1-on-1 tutoring that adapts to your child’s level and learning pace. It helps build strong foundations, close learning gaps, and improve confidence in math and reading through a structured and engaging approach.

Yes. Brighterly’s curriculum is closely aligned with U.S. school standards while being delivered through an engaging, interactive platform designed to make learning more effective and enjoyable for students.

The Brighterly curriculum is built around a few key features that make learning effective, flexible, and engaging for every child.

• Interactive and gamified learning
  Lessons are designed to be fun and visual, using interactive and game-like elements to keep children engaged while learning math and reading.
• Flexible scheduling
  Families can choose lesson times that fit their routine, making it easy to learn consistently without disrupting daily life.
• Personalized learning with gap targeting
  Each student’s level is assessed to identify learning gaps, and lessons are adapted to focus on the areas that need the most improvement.
• Expert tutors
  All lessons are led by carefully selected tutors who use modern, adaptive teaching methods to support steady and confident progress.

Your child’s learning journey with Brighterly is structured, personalized, and easy to follow.

It starts with an initial assessment to understand your child’s current level, including their strengths and areas that need improvement. After that, you’ll have a chance to meet a tutor during a free demo lesson.

Based on these insights, we create a fully personalized K–12 learning plan tailored to your child’s grade, skill gaps, learning pace, and style.

Finally, you can choose a learning plan that fits your budget, with flexible options designed to make ongoing progress effective and accessible.

Brighterly classes are personalized from the very beginning. Before the first lesson, we assess your child’s learning needs and current level to understand how they learn best.

Based on this, we create a research-based, personalized curriculum tailored to your child’s goals, pace, and skill gaps. This ensures that every lesson is relevant, effective, and aligned with your child’s individual progress.

Yes. Brighterly helps children catch up by identifying learning gaps and building a personalized study plan. Lessons focus on strengthening the basics first, then moving step-by-step toward the grade level.

Brighterly supports homeschooling families with personalized 1-on-1 math and reading lessons. It can be used as a full homeschool learning option or as extra support alongside your curriculum. Lessons are adapted to each child’s level and help parents fill learning gaps, build skills, and follow a structured study plan at home.

Brighterly's tutors go through a multi-stage selection and training process designed to ensure consistent teaching quality. We assess not only their subject knowledge but also how they engage with students and adapt their teaching style.

Before starting with real lessons, tutors complete guided practice sessions and teaching simulations to build confidence and ensure readiness. After onboarding, they are supported by a dedicated buddy who helps them maintain high teaching standards.

Brighterly's tutors are carefully selected professionals with strong subject knowledge and proven teaching abilities. In addition to academic qualifications, we focus on their communication skills, ability to explain complex topics in a simple way, and experience working with children.

Every tutor is evaluated not just on expertise but also on how effectively they can support and engage each student.

We ensure consistent tutor quality through continuous monitoring and feedback. Lesson delivery, communication, and student engagement are regularly reviewed, along with student progress, to identify areas for improvement.

Based on these insights, tutors receive ongoing feedback and support to maintain and improve their performance. This system helps us ensure a stable, high-quality learning experience for every student.

At Brighterly, tutor development continues long after onboarding. We provide ongoing professional development opportunities, including access to training, learning resources, and best practices to help tutors continuously improve.

Some tutors also take on additional responsibilities, such as mentoring new teachers or contributing to internal initiatives, which helps build a strong and collaborative teaching community.

Brighterly tutors are STEM-focused professionals, selected according to your preferred schedule and your child's grade. The specific tutor assigned to your child will be chosen based on availability and preferences you provide during registration.

Brighterly tutors provide real-time feedback to students in each lesson, run regular tests. As parents, you’ll get weekly progress tracking reports covering topics your child learned and skills they improved.

You will notice progress in your child’s understanding, confidence, and ability to solve tasks independently, as well as improvements in school performance over time. In addition, tutors provide regular feedback so you can clearly see how your child is progressing and what they are working on.

Beyond better grades, Brighterly helps children build strong foundational skills, improve problem-solving abilities, and develop confidence in learning. These skills support long-term academic success and make it easier for students to learn new topics independently in the future.

Here's how to connect to the next lesson.

1. Log in to your Brighterly account
2. Click "Start my lesson" — it will turn blue and become active at the scheduled time.

If you can't join within the first 5 minutes, please refresh the page and try again.

Still having trouble after 10 minutes? Contact Brighterly support team right away — we’re here to help.

📌 Note: The tutor will stay in the room for 15 minutes after the start time, then disconnect if you're late without prior notice.

Questions? Just reach out — we’re happy to assist! 🌟

You can view your child’s lessons in seconds—just log in to your Brighterly dashboard here. All your scheduled lessons will be listed under the “Upcoming lessons” section. There, you can also reschedule or cancel lessons if needed.
If you haven't set your preferred schedule yet, you can do so in your client space after logging in.

Please follow these steps to reschedule lessons through your cabinet:

1. Locate the lesson in Upcoming Lessons.

2. Select the calendar icon.

3. Pick a new date and time.

4. Click Reschedule Lesson to confirm.

The rescheduling button is available 6+ hrs before the lesson.

You can cancel any upcoming lesson via your personal account. Please follow these steps to cancel lessons:

1. Log in to your Brighterly account

2. Find the lesson

3. Tap the three dots •••

4. Choose "Cancel Lesson" ❌ and confirm

📌 Brighterly cancellation policy:

• No penalty if you cancel/reschedule 6+ hours in advance

• If a tutor misses a class, it is returned to your unscheduled balance and can be rescheduled easily

• Cancellations under 6 hours before the lesson are non-refundable

You can set up unscheduled lessons in a few clicks:

1. Log in to your Brighterly account.

2. On the right side, you'll see your unscheduled lessons and a "Schedule” button.

3. Click "Schedule," pick a time that works for you, and confirm by clicking "Schedule Lesson".

4. Done! A confirmation pop-up will appear.

This is a quick note about our rescheduling policies: you can cancel or reschedule your lessons anytime through your Brighterly account. If you need help, let us know and we’ll send you step-by-step instructions.

There’s no penalty if changes are made at least 6 hours before the lesson. If a teacher misses a class, it will return to your balance and can be rescheduled at your earliest convenience.

Each lesson comprises 45 minutes of actual teaching time and an additional 15 minutes allocated for preparation. This preparation time is for resolving any technical difficulties, answering questions, or accommodating any potential delays on the student's side.

Yes, we can find a substitute tutor as per the client's requests. The substitute tutor will be provided with all of the data regarding your child's grade, needs, and previous lesson notes from your permanent tutor.

In rare cases, a tutor may still connect within the first 15 minutes of the start time. Please keep the classroom open during this window.

If the tutor isn’t there after 15 minutes, we’ll mark it as a tutor no-show. The lesson will be credited back to your balance.

You can then reschedule at your convenience from your dashboard or request a substitute tutor.

We take this seriously. Our Educational Department reviews every incident and takes the necessary measures—no-shows aren’t acceptable at Brighterly.

Yes, you can request to switch to another tutor. You can send a tutor change request via your Brighterly Cabinet by clicking on the "Change Tutor" button.

Please make sure to specify the exact reason for the change so we can find the best suitable tutor for you and your kid's needs. Agent may collaborate with you to establish a new schedule if the new tutor's availability does not align with your existing schedule.

A subscription means your child has a regular learning plan with a dedicated tutor - no need to book every lesson manually.

Here’s how it works:

First you choose the plan: 1-4 lessons per week and a subscription period from 1 to 12 months.

We reserve a tutor for the whole subscription period so your child keeps the same schedule and teacher.

During that period, your card is charged every 30 days (rebill). Each payment unlocks the next set of lessons on your balance.

When the chosen subscription period ends, the plan will auto-renew unless you cancel in advance - so learning continues without interruptions.

Why parents love subscriptions:

✅ Your tutor is guaranteed for the whole period.

✅ No surprise charges - payments are regular every 30 days.

✅ Kids stay consistent and motivated with a steady routine.

✅ Parents enjoy peace of mind with pre-scheduled lessons.

⚠️ Please note: subscriptions include automatic charges every 30 days (rebills), and then auto-renew at the end of the chosen period.

Paying for your subscription is simple - everything happens automatically!

Here’s what you need to know:

- Once your subscription is active, your card will be charged every 30 days according to your plan.

- You can always check the next charge date in the Subscription section.

Just make sure the card linked to your account is active, has sufficient funds, and has no restrictions from your bank.

If all looks good, your payment will go through successfully on the scheduled day without you needing to do anything.

You can easily update your card! Just follow these steps:

1. Go to the *Subscription* tab in the left panel.

2. Click *Payment Method** and select **Add New Card* to enter your details.

3. To make it your default card, click the three dots next to it and choose *Make Default*.

Don’t worry, this happens sometimes and it’s easy to fix!

To do:

1. Log in to your Brighterly account - you’ll see a pop-up about the failed payment.
2. Click “Retry payment” and check if it goes through.
3. If it declines again, the pop-up will show you the reason (for example: insufficient funds, bank declined).
4. You can also update your payment details in Payment Methods and:
5. Add a new card, or Use Apple Pay / Google Pay for the retry.
6. Once the issue is fixed, your subscription will continue as usual.

⚠️ Please note: if you’ve already used all your available classes from the previous Brighterly payment, your future classes will not be available until the payment is successfully fixed.

Want to change your child’s learning pace? Sure - we can help with that!

To do:

1. Reach out to Brighterly Support team via SMS, WhatsApp, or Email.

2. Tell us how you’d like to change your subscription (upgrade or downgrade).

To make the process faster, please also share:

If downgrading → which lesson days you’d like to keep, and which ones we should remove.

If upgrading → which new days you’d like to add for lessons.

Our team will adjust your subscription and confirm the updated schedule with you.

⚠️ Please note: payment changes will take effect starting from the next billing cycle.

Yes, you can request to pause your subscription. Each pause period may not exceed 3 months, and the total pause time is limited to a maximum of 4 months per calendar year.

Regarding cancellation, subscriptions are generally non-cancellable within the active billing period. You can request to cancel the auto-renewal for subsequent billing periods, which means your subscription will continue until the end of the current period but will not renew afterward.

Refunds are generally not provided except in specific exceptional cases such as dissatisfaction with the teacher, ongoing service issues, lack of progress after at least three months or 24 lessons, or family emergencies. Refunds, if granted, apply only to unused lessons and are subject to Brighterly’s discretion.

If you want to pause, cancel, or discuss your subscription, you should send a written notice. The request will be reviewed within 1-2 business days.

If you’d like to submit a cancellation request, please:

Log in to your Brighterly cabinet. Go to Subscription > My Subscription > Click on the 3 dots > Choose "Cancel Subscription" > Specify the reason for cancellation and confirm your action.

Brighterly billing team will review your request and get back to you within 72 hours

Things didn’t go as planned? No worries!

To do:

• Log in to your personal cabinet
• Go to Subscriptions > Payment history.
• Choose the charge you wish to be refunded and fill out the form with all details.

We’ll review your request and process it according to Brighterly Payment & Refund Policy.

Occasionally, the Brighterly platform may experience temporary technical disruptions. If you notice the platform isn’t loading, please try the following:

• Refresh your browser page.
• Attempt to rejoin your lesson.
• Check your internet connection to ensure it’s stable.

Our technical team actively monitors and resolves such issues as quickly as possible. Rest assured, you will not lose your lesson due to a platform outage—your session will be rescheduled promptly once the system is back to normal.

Here's the instruction on how to share files directly with the teacher 

• Log into your Brighterly account. 
• Click on "Files" on the left and hit "Send file to Tutor" at the top right. 
• Choose the file type, add a message (if needed), and attach your files. 
• Press "Send files."

If you have issues with video or audio sharing and use Google Chrome as your browser, please follow these steps to check whether your settings are set correctly:

• On your computer, open Chrome

• At the top right, select More Settings.

• Select Privacy and security site settings.

• Under "Permissions," select Camera or Microphone.

• Select the option you want as your default setting.

You can also:

• Review sites that are allowed or not allowed.

• Remove an existing exception or permission: On the right of the site, select Delete.

• Allow a site that is currently not allowed: Under "Not allowed to use your camera or microphone." Select the site's name and change the camera or microphone permission to "Allow."

We send reminders to the emails, SMS, WhatsApp. If you did not receive the notification, please try the following:

• Check your Spam/Promotions folders and add Brighterly to your safe senders.

• Confirm your email and phone number are correct in your Brighterly account.

• On your device, make sure notifications are on and messages from Brighterly aren’t blocked (iOS: Filters set to “All Senders”; Android: no blocked numbers).

If you still don’t see it, please contact Brighterly support team via email info@brighterly.com 

We do not provide a direct channel of communication between customers and tutors. You can communicate directly with the tutor during your scheduled one-on-one sessions. Brighterly support team will cover all of the communication process, providing data to the tutor and to customers in case of the specific request.

Brighterly does not provide an incoming phone line for calls. However, we may reach out to you by phone for scheduling or follow-up, and you can expect calls from the number +1 (724) 607-8448.

For communication, you can also contact Brighterly via email at parentcare@brighterly.com. Additionally, SMS communication is available at +19096555569, but this number is for SMS only and cannot be used for calls.