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How To Cancel Varsity Tutors In 2026

If your child is using Varsity Tutors, but their grades are not improving, it is possible to cancel. This article shows you the step-by-step process of how to cancel Varsity Tutors. It also highlights what policies and guidelines you have to keep in mind to avoid unnecessary charges.

Key points

• You can cancel your Varsity Tutors membership by calling their Member Services team on the phone. Make sure you finish the balance in your account before doing so to avoid losing money.
• You can cancel or reschedule a session at least 24 hours in advance directly from your online account. It’s recommended to contact the tutor beforehand.
• To delete your student account on the website, you need to fill out a dedicated form and submit it to the team. You cannot do it by phone or email.
• In general, Varsity Tutors does not offer refunds except for eligible test prep classes.
• The main reasons why parents and students decide to discontinue using the Varsity Tutors educational services include inconsistent quality of tutors, inflexible scheduling and billing policies, and technical problems with the platform.

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Can You Cancel Varsity Tutors Membership?

Yes, you can cancel your Varsity Tutors membership if you’re not fully happy with the services your child is receiving. You can do that by calling Member Services any day of the week. There is no cancellation fee that you have to pay, but you will not get a refund if you have any unused balance in your account. That’s why it’s best to start the cancellation process after using up your available hours.

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How To Quit Varsity Tutors?

1. Ensure you have used all your allocated hours
2. Call Varsity Tutors Member Services
3. Explain that you want to cancel your account
4. [Optional] Delete your Varsity Tutors account

Is Varsity Tutors Legit?

Yes, Varsity Tutors is a legitimate online tutoring platform. The company offers 1:1 online tutoring, weekly real-time classes, and test prep courses in 3,000+ subjects. This is actually one of the most popular digital learning websites in the US, as it supports all grade levels and adult learners, too.

As proof of its legitimacy, Varsity Tutors has an average Trustpilot score of 4.2 based on more than 12,000 Varsity Tutors reviews. This shows that the service is used by numerous customers and that most users are satisfied with the help they get. Still, some decide to cancel Varsity Tutors for various reasons.

How To Cancel Varsity Tutors Membership Online: Details

You cannot unsubscribe from Varsity Tutors online. Here is a step-by-step guide on how to cancel Varsity Tutors subscription.

1. Ensure You Have Used All Your Allocated Hours

Before you cancel your Varsity Tutors membership, it is important to make sure you have used all your existing hours. This is because Varsity Tutors does not issue refunds when customers cancel their learning plans.

2. Call Varsity Tutors Member Services

To cancel your subscription, you have to call the Varsity Tutors Member Services department by phone. There is a universal phone number for all customers in the US, and the team works between 7 A.M. and 9 P.M. CT every day of the week, including weekends. Note that you cannot cancel by sending a Varsity Tutors email.

3. Explain That You Want To Cancel Your Account

When you call Varsity Tutors Member Services, you have to clearly state that you want to cancel your membership. Specify your name, your role (for example, learner or parent), your child’s name (if your kid is the student), the enrollment date, and the classes you’re taking.

The company representative might ask you for the reason to unenroll. Whether you decide to respond to related questions and how you answer them is entirely up to you. Your response should not affect your eligibility to cancel your membership and the rest of the process.

At the end, ask for an email confirmation once they implement your cancellation request. In the next couple of months, keep track of your credit card to make sure you don’t get charged after unsubscribing.

4. [Optional] Delete Your Varsity Tutors Account

Finally, you can choose to delete your Varsity Tutors account, especially if you don’t plan to come back in the future. However, this step is not a must, and not deleting will not result in unexpected charges. Here is how to delete your Varsity Tutors account.

How To Delete a Varsity Tutors Account On The Varsity Tutors Website:

To delete your Varsity Tutors account after cancellation, you have to fill in and submit a special online form that is available on the company website. In the form, you have to include:

• Your country
• Role (i.e., Consumer)
• First name
• Last name
• Email
• Request: Explain that you want the company to delete your personal account information.

There is no other way to delete your account, such as chat, email, or phone. 

How To Delete Varsity Tutors Account On The Varsity Tutors App:

Once again, you have to send a request via the provided form to delete your Varsity Tutors account on the app. You cannot do it in any other way, such as calling or emailing.

Why You Might Want To Cancel Your Varsity Tutors Membership

Most users decide to cancel their Varsity Tutors membership because of issues with the instructors, rigid billing policies, and technical glitches during tutoring sessions. These complaints make some parents see little value in what they get in exchange for the fees they have to pay, so they decide to look for other options.

Why To Cancel Varsity Tutors Reddit & Trustpilot Reviews

• Unreliable tutors
• Inflexible policies making it easy to lose credits
• Technical problems with the platform

Unreliable Tutors

A number of parents mention a certain degree of lack of professionalism on behalf of the Varsity Tutors instructors. For instance, this user explains on Trustpilot that some tutors are unconventional, as they are contractors and there is no overall supervision, which makes the platform a poor fit for professional exam prep.

“Due to the system of the tutors being contractors, they can be flaky… I still do not think it is the right program for people taking professional exams.”

Another Varsity Tutors customer mentions on Trustpilot that tutors sometimes don’t show up for sessions without prior notice, which leads to ineffective learning as well as lost time and money.

“Between canceled classes and not being rescheduled tutors not showing up and the amount of money you spend not worth it.”

Inflexible Policies Make It Easy To Lose Credits

Some online Varsity Tutors reviews contain complaints about the billing model and the cancellation and rescheduling policies. These turn into reasons for parents to look for ways on how to cancel their Varsity Tutors membership. Specifically, this parent highlights on Trustpilot that monthly sessions can only be used within the same month, with no possibility to finish them in the next month.

“If you don’t use all four hours of the lessons during the month you signed up for, you lose them. they do not roll over to the next month.”

This Reddit user in the 2025 discussion adds that missed sessions do not get rescheduled instantly, while you are charged for them, which can ultimately increase the Varsity Tutors cost.

“There is very little flexibility if you have to miss a session (you still must pay and nothing rolls over).”

Moreover, the Brighterly pricing plans are available on the website (no need to contact support) and make it clear exactly how many lessons you get with each tier. The cost starts at $17.70/lesson with a 12-month subscription covering 2 sessions/week (with a 20% discount incorporated).

Technical Problems With The Platform

Additionally, a few parents mention on Trustpilot technical issues with the educational website, which affect their kids’ ability to benefit from the tutoring sessions. This forces them to search for Varsity Tutors alternatives.

“The program consistently glitches and wastes time during our sessions.”

That said, are you willing to check on the Varsity Tutors alternative?

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What Is Varsity Tutors Cancellation Policy?

Based on the Varsity Tutors cancellation policy, you can no longer use the online tutoring and online course platform, as well as the content available on it, after you have unsubscribed from their services. Taking these rules into consideration, it’s a good idea to finish the credits in your account first and cancel afterwards. Otherwise, you might lose money.

Moreover, you cannot terminate your contract through an online Varsity Tutors login into your account settings or by chat. You have to call their Member Services team and ask for termination from their end. Phone is the only way to unenroll.

Varsity Tutors Cancellation Fee

According to the Varsity Tutors cancellation policy, you don’t have to pay a penalty fee when you stop using the platform. However, you will not receive a refund either, so it is a smart move to finish your credits and cancel them. Otherwise, you might lose any remaining hours of tutoring.

Varsity Tutors Refund Policy

The Varsity Tutors refund policy states that users do not qualify for any refunds when they cancel their membership. For classes, you have to cancel at least 24 hours in advance in order to get a replacement class and not lose the session. In case of no-shows or cancellations less than 24 hours before, the tutor decides whether to charge you or not.

The only exception to this refund policy is failing an exam after taking a test prep call that is eligible for the Varsity Tutors Pass Guarantee. Then you can get free credit or a full Varsity Tutors refund if you meet the following requirements:

• Purchase and use at least 12 1:1 tutoring hours for a Pass Guarantee Eligible Test, no earlier than 3 months before the test
• Submit to Varsity Tutors proof of registration for the Pass Guarantee Eligible Test within 14 days of purchase
• Adhere to the lesson plan and complete all homework and assignments
• Take the test no more than 14 days after the last live lesson
• Submit your official score to Varsity Tutors no later than 14 days after the score release date

How To Cancel A Session On Varsity Tutors

If you’re unavailable to attend, you can cancel a lesson directly from your online account. Although it is not required, it’s better to contact the tutor directly and explain to them why you need to cancel, especially if you plan to work with them in the long term.

How To Cancel A Session On Varsity Tutors Step By Step

1. Access your online Varsity Tutors account.
2. Go to My Schedule.
3. Find the lesson that you need to cancel, and click on the three dots next to it.
4. Click Remove session to cancel this lesson.

You must cancel your session with at least a 24-hour notice; otherwise, you will not receive your hours back in your account. If you must cancel less than 24 hours before your scheduled lesson, you will need to inform your tutor directly, and you may lose that time, with 30 minutes deducted from your account.

Conclusion: Ways To Cancel Varsity Tutors

These are the steps on how to cancel Varsity Tutors membership or cancel a session on the tutoring platform. To unenroll, you have to call Member Services, while you can reschedule a class from your account. Make sure you finish your credits before unsubscribing to avoid losses.

For 1:1 online tutoring by professional teachers with a flexible schedule and transparent pricing, check out Brighterly.

Related articles

After you cancel Varsity Tutors, it’s important to choose an alternative that matches your child’s needs and learning style. The following articles compare some of the most popular educational platforms:

• Varsity Tutors vs Sylvan vs Brighterly: What’s The Best Choice in 2026?
• 16 Best Online Learning Resources
• 10 Best Online Math Tutoring Services

FAQ

Can I Get My Money Back From Varsity Tutors?

As stipulated in the Varsity Tutors refund policy, you cannot get your money back when you cancel your subscription. That’s why you have to go through all sessions available in your account balance before unenrolling. You also have to finish monthly credits within the same month, as they don’t roll over.

However, if you cancel a class, you will not be charged as long as you do so at least 24 hours in advance. Also, you are eligible for a replacement class or a full refund if you fail a test after taking a Pass Guarantee Eligible Test course.

How To Terminate a Varsity Tutor Contract?

To terminate your Varsity Tutors contract, you have to call the Member Services team on the phone and request a cancellation. You need to provide your personal info, details about your account, and potentially the reasons for unsubscribing. You cannot cancel your membership directly from your online account or by email. After cancelling, always make sure to get a written confirmation to avoid future charges.

How Much Does It Cost For Varsity Tutors?

The average cost of Varsity Tutors is between $80 and $173/hour as reported by users. Most families pay $300-$600/month. The exact price depends on the subject, tutoring qualifications, and subscription package. You need to contact the customer support team to get a quote, as there’s no explicit information on the company’s website.

How To Reschedule A Session With Varsity Tutors?

To reschedule a tutoring session on Varsity Tutors, you have to log in your Varsity Tutors account. From the dashboard, go to My Schedule, and edit the class. However, you need to coordinate with the instructor beforehand to make sure that they are available at the new time convenient for you. Keep in mind that you have to cancel or change the date of a class no less than 24 hours before the meeting time to be eligible for a replacement.